Returns & exchanges
Here's exactly what's covered, since every item is made just for you.
The simple version
Every item at Jollytimes — personalized or not — is made to order by one of our trusted specialty print partners, rather than pulled from a warehouse shelf. Because of that, we're not able to offer a standard mail-it-back return the way a typical retailer would. If anything arrives damaged, defective, or wrong, though, we'll remake it or refund it on our dime, no hassle.
What's covered
- Item arrived damaged in shipping
- Item is defective (printing/engraving error on our end)
- You received the wrong item entirely
- A typo, wrong name, or wrong date entered at checkout
- Change of mind once an order is in production
- Natural variation in materials (wood grain, color) — that's part of what makes each piece one-of-a-kind
How to report an issue
- Email support@jollytimes.store within 7 days of delivery with your order number and a photo of the issue.
- We typically respond within 1–2 business days with next steps.
- If approved, we'll coordinate a remake-and-reship or a refund — your choice. Since items are made to order, there's usually nothing for you to mail back.
Damaged or defective items
If your order arrives damaged or has a defect (misspelled name, smudged print, etc.), contact us within 7 days at support@jollytimes.store with a photo. We'll remake and ship a replacement free of charge — even for personalized items.
Refund timing
After we approve a refund, it typically appears on your original payment method within 5–10 business days (most banks post within a few days; some take a bit longer).