Privacy Policy
We take your privacy seriously. This policy explains what we collect, why, and the choices you have.
Our promise in plain language
- We never sell your personal information.
- We collect only what we need to fulfill your orders, support you, and improve the store.
- You can request a copy or deletion of your data at any time.
1. Overview
Jollytimes (“we,” “us,” “our”) operates this website and personalized-gift business. This Privacy Policy describes how we collect, use, share, and safeguard personal information when you visit the Site, place an order, or interact with us. If you do not agree with this policy, please do not use the Site.
2. Information we collect
- Contact and order information — name, email, shipping/billing address, phone number, and order details.
- Personalization content — names, dates, messages, or photos you submit for a personalized item.
- Payment information — processed securely by our payment provider; we do not store full card numbers.
- Device and usage data — IP address, browser type, pages viewed, collected automatically via cookies and similar technology.
3. How we use information
We use the information we collect to fulfill and ship your orders, communicate with you about your order, provide customer support, improve our products and the Site, prevent fraud, and (with your consent) send marketing communications.
4. Cookies & tracking
We use cookies and similar technologies to keep the cart working, remember your preferences, and understand how visitors use the Site, including for analytics and advertising purposes. You can control cookies through your browser settings.
5. How we share information
We share information with service providers who help us run the Site and fulfill orders — including our e-commerce platform (Shopify), our specialty print partners who produce personalized items, payment processors, and shipping carriers. We do not sell your personal information.
6. Data retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your rights & choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. To exercise any of these rights, email privacy@jollytimes.store. We will respond within 30 days.
8. California (CCPA / CPRA)
If you are a California resident, you have the right to know what personal information we collect, use, and share; request deletion; correct inaccurate information; opt out of any “sale” or “sharing” of personal information; and be free from discrimination for exercising these rights. We do not sell personal information. To exercise these rights, email privacy@jollytimes.store with the subject line “CCPA request.”
9. EU / UK (GDPR)
If you are in the EU or UK, our lawful bases for processing are: performance of a contract when fulfilling your order, consent for marketing communications, legitimate interests such as analytics and fraud prevention, and legal obligation for tax recordkeeping. You may lodge a complaint with your local supervisory authority if you believe your rights have been infringed.
10. Children's privacy
The Site is not directed to children under 13 (or the relevant age in your jurisdiction), and we do not knowingly collect personal information from children.
11. How we protect data
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, but we work to protect your data appropriately.
12. International transfers
Your information may be processed and stored in countries other than your own, including the United States, where our service providers operate.
13. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by an updated revision and, where appropriate, additional notice.
14. Contact us
Questions about this policy? Email us at privacy@jollytimes.store.